Policies

Cancellations

How cancellations work when you book with a captain you found here.

Unreel Charters is a directory. We do not process bookings, take deposits or handle payment; that happens directly between you and your captain. So cancellations follow each captain’s own policy, not ours.

Check the listing first

Many captains post their cancellation and weather policy right on their Unreel Charters listing. Look for it before you reach out, and ask about anything it does not cover.

Before you pay a deposit

Ask the captain three questions:

  1. What is your cancellation policy if I need to cancel?
  2. What happens if you cancel because of weather?
  3. Is the deposit refundable, and until when?

Get the answers in writing. A confirmation email or text is enough. If a captain will not put their policy in writing, treat that as a warning sign.

Weather cancellations

Most reputable captains do not charge when they cancel a trip for unsafe weather, and many offer to reschedule or refund the deposit. That is common practice, not a guarantee, so confirm it before you pay.

Disputes

If you disagree with a captain about a cancellation, work it out with them first. If you cannot, tell us through the contact page so we can look into it and update the listing if needed. We cannot enforce refunds; that is between you, the captain and your payment provider (your bank, card issuer, PayPal, Venmo and so on).

Trust and safety

For how we source listings and verify captains, see Trust & Safety.