Privacy Policy

Unreel Charters ("Unreel," "we," "us," or "our") operates unreelcharters.com, a directory that connects anglers with charter captains across the United States. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the site, you consent to the practices described here. If you do not agree, please do not use the service.

We collect the following categories of information:

• Information you provide: your name, email, phone number, business details, and any content you submit when you claim a listing, contact a captain, or email us.
• Account data: when captains create accounts, we store login email, authentication tokens, and subscription status.
• Payment data: for Pro subscriptions, we use Stripe to process payments. Stripe handles your card details directly — we only store a Stripe customer ID and subscription status.
• Usage data: pages you visit, referring URL, device type, approximate location from IP, and timestamps, used to understand traffic and improve the product.
• Messages: inquiries you send to captains through the site are stored to prevent abuse and produce reports for paid listings.

• To operate the directory and display charter listings.
• To route angler inquiries to captains and to notify captains about their listings.
• To process Pro subscription payments and deliver paid features.
• To send transactional emails — confirmations, traffic reports, billing notices, and occasional product updates.
• To detect abuse, enforce our Terms, and comply with legal obligations.
• To analyze aggregate usage and improve site content and search.

We do not sell your personal information to third parties.

We share information only with:

• Captains you contact: when you submit an inquiry, we forward your message, name, email, and (if provided) phone number to the charter captain.
• Service providers: Supabase (database and auth), Vercel (hosting), Stripe (payments), and Resend (transactional email). Each processes data only to deliver our service.
• Legal requests: if required by law, subpoena, or to protect rights, safety, or property.
• Business transfers: if Unreel is acquired or merged, your information may transfer as part of that transaction.

We use a small number of first-party cookies to keep captains signed in and to measure aggregate traffic. We do not use third-party advertising or cross-site tracking cookies. You can disable cookies in your browser, though some features (captain login, dashboard) will stop working.

We keep captain account and subscription data as long as the account is active. When a captain deletes their account, we remove their personal data within 30 days, except where we are legally required to keep records (for example, Stripe transaction logs for tax purposes).

Angler inquiries are retained for up to 24 months to support dispute resolution and abuse detection, then deleted or anonymized.

We use industry-standard practices — TLS in transit, encrypted database storage, scoped API credentials, and least-privilege access for staff. No system is perfectly secure, but we work to make a breach unlikely and to limit the blast radius if one occurs. If we discover a breach that affects your personal information, we will notify you within 72 hours.

Unreel Charters is not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information, please email us and we will delete it.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your information (subject to legal exceptions).
• Opt out of non-transactional marketing emails at any time.
• Request a copy of your information in a portable format.

To exercise any of these rights, email privacy@unreelcharters.com. We will respond within 30 days.

We may update this policy occasionally. When we make material changes, we will update the "Last updated" date at the top and, for significant changes, email registered captains. Continued use after changes become effective constitutes acceptance.

Questions about this policy or your data? Email us at privacy@unreelcharters.com.